+6221 2217 2410 +62853 5122 5081
08.00 – 16.30 WIB cs@patendo.com

Privacy Policy

Welcome to Patendo.com. We are a premier Intellectual Property consultation service provider located in Indonesia. Specializing in the registration of intellectual property rights, trademarks, and copyrights, we operate in strict compliance with Indonesian laws and regulations.
The purpose of this Privacy Policy is to provide you with a comprehensive overview of how we collect, store, and utilize your data. At Patendo, we do not merely aim to fulfill legal obligations concerning data privacy; we strive to go beyond that to earn and maintain your trust.
Please note that Patendo.com does not generate revenue through advertising. As such, we do not collect data for advertising purposes. All data tracking mechanisms in place are solely designed to enhance and personalize the services we offer to you.

No Ad-Driven Revenue

We wish to explicitly clarify that Patendo.com operates on a business model that does not involve generating revenue through advertisements. As such, our data collection practices are not engineered to support ad-targeting or any advertising-related activities. Instead, any form of tracking technology employed on our platform serves the sole purpose of enhancing the quality and precision of our Intellectual Property consultation services.
These tracking technologies enable us to understand our clients’ needs better, thereby allowing us to tailor our offerings more effectively. Through these metrics, we gain insights into user behavior and preferences, which in turn guide us in developing more client-centric solutions. Therefore, all data we collect is strictly used to improve the client experience and to refine our services.

Data Collection and Purpose

Patendo.com undertakes a comprehensive approach to data collection aimed at enriching our client experience. The types of data collected span Personal Identifiable Information (PII) such as your name, email address, and phone number, as well as technical data, including your IP address, device type, and browser specifications.
This data is amassed through various mechanisms, including, but not limited to, cookies and real-time interactions with our network. Some of these interactions may occur via WhatsApp or other communication platforms that you engage with while utilizing our services.
The primary objective of our data collection practices is to provide specialized Intellectual Property consultations, facilitate timely communications, and process client orders effectively. Moreover, we use this information for internal analytics, which aid us in enhancing our service quality.
We also employ this data as a security measure aimed at combating spam, malicious activities, and other forms of abuse that could compromise the quality of service provided. Additionally, the data collected enables us to respond to your inquiries in a more focused and timely manner, ensuring that your experience with Patendo is both efficient and satisfactory.

Data Storage and Security

At Patendo.com, the security and confidentiality of your data are of paramount importance to us. All data collected is stored in encrypted formats to safeguard against unauthorized access. Conversations held between clients and Patendo across various communication platforms are treated with the utmost confidentiality to protect your privacy.
However, it is important to note that no system can be completely secure. Despite our diligent efforts to protect your personal information, we cannot unequivocally guarantee that data transmitted through our website will be entirely secure. Therefore, any transmission of personal information via our website is conducted at your own risk.
Personal information collected will be retained for as long as reasonably necessary to fulfill the purposes for which it was gathered. This time frame may vary depending on various factors, including the nature of the data, the reason for its collection, and any applicable legal or ethical reporting or documentation retention requirements.

Cookie Policy

Patendo.com employs cookies to enhance user experience and to gather analytical data for internal evaluation. These cookies aid us in understanding user behavior and optimizing our services accordingly. Importantly, we do not engage third-party services for our cookie data processing operations. We are committed to respecting your choice regarding cookies. Prior to activating cookies, we will explicitly seek your consent. You have the option to either accept or decline the use of cookies on our platform.

Privacy Policy Updates

In the interest of transparency and to ensure that our clients are always informed, any modifications to this Privacy Policy will be promptly updated on our website. Additionally, we are committed to communicating directly with our clients regarding significant changes to our privacy practices. This is part of our dedication to earning and maintaining your trust without the involvement of third parties in any of our data processing activities.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or any data-related matters, please do not hesitate to reach out to our dedicated customer service team. We prioritize prompt and accurate responses to all client inquiries. To accommodate various communication preferences, we offer multiple contact methods:

  • WhatsApp: Our customer service can be reached via WhatsApp at +6285351225081. This channel is monitored daily during business hours, offering a convenient and immediate way to get in touch with us.
  • Phone: For more formal or comprehensive concerns, you may contact us by phone at +6221 2217 2410. Our phone lines are operational during business hours to assist you.
  • Email: Alternatively, you may send us an email at cs@patendo.com. Emails are typically responded to within one business day.

We are committed to maintaining high standards of client service and confidentiality without the involvement of third parties in the handling of your personal data or your inquiries.

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